Privacy policy

Navyam by HSJ ("Navyam", "we", "us") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal information we collect or process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Payment information including transaction details, form of payment and payment confirmation. Card and UPI details are entered directly with our payment provider and are never stored on our servers.
• Account information including your name, email address, password (stored only in encrypted form), saved addresses and preferences.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past orders.
• Communications with us including the information you include in messages to us, for example through the contact form, email or WhatsApp.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including how and when you interact with or navigate the Services.

Where personal information comes from

• Directly from you, including when you create an account, place an order, subscribe to our newsletter, write a review, or communicate with us.
• Automatically through the Services, including from your device when you visit our website, and through the use of cookies and similar technologies that keep you signed in and remember your bag.
• From our service providers, including when they process payments or deliver orders on our behalf.

How we use your personal information

• Providing and improving the Services. To process your payments, fulfil and ship your orders, handle returns and exchanges, create and manage your account, remember items you are interested in, send order updates, enable you to post reviews, and tailor the shopping experience, for example by recommending related pieces.
• Marketing. If you subscribe, to send you news about new arrivals, previews and offers by email. You can unsubscribe at any time.
• Security and fraud prevention. To authenticate your account, provide a secure checkout, and detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. You are responsible for keeping your account credentials safe, and we recommend that you do not share your password with anyone.
• Communicating with you. To provide customer support, respond to your enquiries, and maintain our relationship with you.
• Legal reasons. To comply with applicable law or respond to valid legal process, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

We do not sell your personal information. We may disclose it to third parties for legitimate purposes, including:

• Service providers who perform services on our behalf, such as payment processing (for example Razorpay), courier and shipping partners, email delivery, website hosting and customer support tools. They may only use your information to provide those services to us.
• When you direct or consent to it, such as to ship you products, or through your use of social media links.
• In connection with a business transaction such as a merger, or to comply with legal obligations, enforce our terms, and protect the rights and safety of Navyam, our customers or others.

Third-party websites and links

The Services may link to websites or platforms operated by third parties, such as Instagram or WhatsApp. If you follow those links, review their privacy policies and terms. We are not responsible for the privacy or security of those sites. Information you share on public or social platforms may be viewable by others.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect personal information from anyone under 18. If you are the parent or guardian of a child who has provided us with personal information, contact us using the details below to request that it be deleted.

Security and retention

We use industry-standard measures to protect your information, including encrypted connections and encrypted password storage. No security measures are perfect, and we cannot guarantee absolute security. We recommend that you do not use unsecure channels to send us sensitive information.

We keep your personal information for as long as needed to maintain your account, provide the Services, comply with legal obligations such as tax and accounting rules, resolve disputes, and enforce our policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights. They are not absolute and may apply only in certain circumstances.

• Access. Request a copy of the personal information we hold about you.
• Deletion. Request that we delete your account and personal information.
• Correction. Request that we correct inaccurate information. You can update your name, phone and addresses yourself from your account.
• Portability. Request a copy of your information in a portable format.
• Communication preferences. Unsubscribe from marketing emails at any time using the link in any email or by contacting us. We may still send non-promotional emails, such as order updates.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing a request. We will not discriminate against you for exercising your rights and will respond within the time required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us first using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International transfers

We are based in India. Some of our service providers may store or process information in other countries. Where that happens, we take steps to ensure your information receives appropriate protection.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date.

Contact

If you have questions about this Privacy Policy or would like to exercise your rights, contact us:

• Email: hello@theiabyhsj.com
• Phone: +91 99999 99999
• Address: Navyam by HSJ, India